Live chat software can be incorporated right into your business’s workflow through a systematically available button/link on your website or in your app. A recent study by American customer service suggests that 92% of customers feel comfortable using the chat feature compared to that with other communication mediums such as voice or email. A robust live chat feature is among the top approaches to completely fulfil customers’ expectations in an engaging manner. Whether it is resolving customer issues or selling to new ones, we deliver a world-class live operation to your business. We model your perfect chat operation, helping you understand trade-offs between staffing levels, efficiency targets, customer satisfaction and budget. Troy covers support across various technologies and methodologies, with emphasis on effectiveness.
Chat bots are developing rapidly and can be great for providing self-help resources and driving contacts to the right places. We sync with the logic behind the bots and map support to rapidly resolve issues when bots cannot. Our Tech Chat Support services offer maximum ROI by reducing the operational costs exponentially.
